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Sustainability

Social

We are committed to putting our customers and communities first. We want to create an awesome place to work giving our colleagues the support they need to thrive in the workplace and at home.

Supporting our customers

We're proud to have the lowest average bills in the country, and we want to make sure our customers get a great service in all that we do, and provide help and support that suits their individual needs.

50,000 vulnerable customers supported each year 50,000 vulnerable customers supported each year

vulnerable customers supported each year through our schemes

£3.5 million annual donation to the Severn Trent Trust Fund £3.5 million annual donation to the Severn Trent Trust Fund

annual donation to the Severn Trent Trust Fund. £60million since 1997

Over 300,000 customers helped through the Severn Trent Trust Fund Over 300,000 customers helped through the Severn Trent Trust Fund

customers supported through the Severn Trent Trust Fund since 1997

1.9 million customer views gathered creating out future plans 1.9 million customer views gathered creating out future plans

customer views gathered creating our future plans

Supporting our customers

 

 

Serving our communities

Our customers, and the communities in which they live, work and play are at the heart of everything we do.

customers engaged through our education programme customers engaged through our education programme

customers engaged through our education programme from 2015 to 2020

1% of our profits set aside for the Severn Trent Community Fund 1% of our profits set aside for the Severn Trent Community Fund

committed to support local projects through the Severn Trent Community Fund

30% of our employees volunteering through our Community Champions programme 30% of our employees volunteering through our Community Champions programme

volunteering through Community Champions since the programme began in 2016 to 2017

100,000 people in Bangladesh who we will support through Wateraid 100,000 people in Bangladesh who we will support through Wateraid

in Bangladesh we’ve pledged to support through WaterAid from 2020 to 2025

Serving our communities

Creating an awesome place to work

We’re building an inclusive company. We welcome people from all walks of life, creating a culture that encourages our people to think of every day as an opportunity to do something better, and feel valued, cared for and invested in the company.

85% of our workforce would recommend us to a friend

of our workforce would recommend us to a friend

92% of employees are proud to be part of Severn Trent

of our people say they’re proud to work for us

93% of our team members feel we trust them to do their job

of team members feel we trust them to do their job

Awesome place to work