Sustainability

Helping people thrive

We are committed to putting our customers and communities first. We want to create an awesome place to work giving our colleagues the support they need to thrive in the workplace and at home.

Delivering an affordable service for everyone

We're proud to have one of the lowest average bills in the country, and we want to make sure our customers get a great service in all that we do, and provide help and support that suits their individual needs.

250,000 customers supported over last five years 250,000 customers supported over last five years

customers supported who struggle to pay their bills between 2015 to 2020

£3.5 million annual donation to the Severn Trent Trust Fund £3.5 million annual donation to the Severn Trent Trust Fund

annual donation to the Severn Trent Trust Fund. £17million donated to Severn Trent Trust fund since 2015

Support 195,000 customers who struggle to pay their bill each year by 2025 Support 195,000 customers who struggle to pay their bill each year by 2025

support 195,000 of our customers who struggle to pay their bill each year by 2025

1.9 million customer views gathered creating out future plans 1.9 million customer views gathered creating out future plans

customer views gathered creating our future plans

Supporting our customers

 

 

Making a positive difference in the community

Our customers, and the communities in which they live, work and play are at the heart of everything we do.

over 800,000 customers engaged through our education programme over 800,000 customers engaged through our education programme

customers engaged through our education programme from 2015 to 2020

1% of our profits set aside for the Severn Trent Community Fund 1% of our profits set aside for the Severn Trent Community Fund

committed to support local projects through the Severn Trent Community Fund

long term ambition for our employee volunteering in our region

100,000 people in Bangladesh who we will support through Wateraid 100,000 people in Bangladesh who we will support through Wateraid

in Bangladesh we’ve pledged to support through WaterAid from 2020 to 2025

Serving our communities

Providing a fair, inclusive and safe place to work

We’re building an inclusive company. We welcome people from all walks of life, creating a culture that encourages our people to think of every day as an opportunity to do something better, and feel valued, cared for and invested in the company.

87% of our workforce would recommend us to a friend

of our workforce would recommend us to a friend

92% of employees are proud to be part of Severn Trent

8.3/10 employee engagement score puts us in the top 5% of global utility companies

93% of our team members feel we trust them to do their job

Overall Glassdoor ranking

Awesome place to work