Sustainability
Delivering an affordable service for everyone
We're proud to have one of the lowest average bills in the country, and we want to make sure our customers get a great service in all that we do, and provide help and support that suits their individual needs.
customers supported who struggle to pay their bills between 2015 to 2020
annual donation to the Severn Trent Trust Fund. £17million donated to Severn Trent Trust fund since 2015
support 195,000 of our customers who struggle to pay their bill each year by 2025
customer views gathered creating our future plans
Making a positive difference in the community
Our customers, and the communities in which they live, work and play are at the heart of everything we do.
customers engaged through our education programme from 2015 to 2020
committed to support local projects through the Severn Trent Community Fund
long term ambition for our employee volunteering in our region
in Bangladesh we’ve pledged to support through WaterAid from 2020 to 2025
Providing a fair, inclusive and safe place to work
We’re building an inclusive company. We welcome people from all walks of life, creating a culture that encourages our people to think of every day as an opportunity to do something better, and feel valued, cared for and invested in the company.
of our workforce would recommend us to a friend
8.3/10 employee engagement score puts us in the top 5% of global utility companies
Overall Glassdoor ranking