Helping people thrive

We are committed to putting our customers and communities first.

We want to create an awesome place to work giving our colleagues the support they need to thrive in the workplace and at home.

Delivering an affordable service for everyone

We're proud to have one of the lowest average bills in the country, and we want to make sure our customers get a great service in all that we do, and provide help and support that suits their individual needs.

£3.5m annual donation to the Severn Trent Trust Fund to support customers in need.

Support 195,000 of our customers who struggle to pay their bill each year by 2025.

Customer views gathered creating our future plans

Making a positive difference in the community

Our customers, and the communities in which they live, work and play are at the heart of everything we do.

80.7k school children engaged, and have committed to using water wisely

c.£4m of support for charitable causes since 2020.

1,360 employee volunteering days in the last year.

In Bangladesh we’ve pledged to support through WaterAid from 2020 to 2025

Providing a fair, inclusive and safe place to work

We’re building an inclusive company. We welcome people from all walks of life, creating a culture that encourages our people to think of every day as an opportunity to do something better, and feel valued, cared for and invested in the company.

8.2/10 score colleagues gave when asked if they would recommend Severn Trent as a workplace to a friend.

Top 10% - 8.2/10 employee engagement score puts us in the top 10% of global utility companies

Overall Glassdoor ranking.

Hear from Severn Trent CEO, Liv Garfield, speaking at a recent community roadshow about taking care of one of life's essentials and the work we're doing in our communities.

Data correct at time of recording (October 2022).

Taking care of one of life's essentials

Severn Trent | Coventry Councillor Roadshow | Part 1 | Intro

Supporting our communities

Severn Trent | Coventry Councillor Roadshow | Part 2 | Communities