Sustainability
Business plans and overall performance
Business plan for 2020 to 2025
Our business plan sets out the improvements we’re committed to delivering for our customers from 2020 to 2025, including key social and environmental commitments.
Annual report and accounts library
A comprehensive report on all our activities during previous years, providing information about the company's activities and financial performance. Our report library goes back to 2006.
Environmental plans and performance
Water resources management plan
How we'll manage supply and demand to mitigate the impact of climate change, and meet our environmental obligations all over the Severn Trent and Hafren Dyfrdwy regions for the next 25 years.
Climate change adaptation report
Future Proofing, our climate change adaptation report, sets out our climate change risk assessment, how we have increased our resilience over the last five years, and our how we plan to adapt.
Social performance
Tackling the gender pay gap
Our robust job sizing process enables us to create a pay framework that avoids gender bias. Our gender pay gap report shows the average hourly pay for men and women in the business.
Water Companies Transforming Lives
Water Companies Transforming Lives is a social return on investment study, carried out by Auriga, to measure the impact of water company trust and assistance schemes.
Social purpose
Being a socially purposeful company
In being a purposeful company, we deliver a service that fulfills our customers' needs in a way that delivers a clear
benefit to society. This document details our consultation with Ofwat.
Governance
Tax strategy
We’re committed to managing our tax affairs in a responsible manner. This means paying the right amount of tax at the right time, in compliance with UK tax rules and acting in accordance with our values. Our tax strategy explains our approach to tax and how we manage it across our business.
Tax contribution report
We’re committed to being transparent on our approach to tax and the tax contributions we make in the communities where we operate. Our tax contribution report details the taxes we pay, how they fit into our business model, and how the interests of our stakeholders inform our approach to tax
Sustainable supply chain charter
This charter shows the expectations we have of our suppliers. We expect
all of our suppliers to be compliant with the Modern Slavery Act 2015. We strive to be environmental leaders, to mitigate our impact on the environment and work with our suppliers to adapt to climate change and reduce carbon emissions and waste.
Our regulatory library
If the report, policy or publication you’re looking for isn’t listed on this page, our regulatory library holds other important documents.
Get in touch
We’d love to hear from you if you have any feedback on our sustainability strategy, priorities and performance. Please get in touch with any comments.