Help and Contact
Using this site
We're continuously improving our website to make it accessible to everyone, and we're proud to say that in 2018 we received accessibility accreditation from the Digital Accessibility Centre.
After changes to the World Wide Web Consortium's accessibility guidance, we're working to improve the accessibility of our sites and are currently going through the reaccreditation process.
Recite Me is a web accessibility tool which allows you customize our website to meet your needs. Recite Me can help you if you use a screen reader or if you need our content to be translated into another language. It can also help you if you have dyslexia.
You don't need to download or install anything to you use Recite Me.
To launch Recite Me, click the 'Accessibility Options' link in the top right of your screen (or under 'More' in the menu if you're on a mobile).
With Recite Me you're able to:
- Play the text aloud
- Increase and decrease the text size
- Change font
- Change the background, text and link colours
- Use a reading ruler
- Highlight a word to discover its meaning using a dictionary feature
- Magnify what is on the screen
- Translate the website into Welsh
- Remove images and view the page as plain text
There is a full Recite Me feature list on their website, and you can download or view a user guide [PDF] there too.
Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields. This may not be read aloud if your speech browser remains in forms mode.
Adjusting the text size
If the text on the site is too small for comfortable reading, you can make it bigger on Chrome by clicking more followed by settings and then appearance. You will then be able to select a range of sizes.
Our accessibility statement
We work hard to ensure that our services are available to all - irrespective of any disability. This applies to our website too. Our new site has been built following expert advice. We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility. Please see below to view our suggestion form.
Designed to work with all browsers
Our website is designed to work with all major internet browsers. We have designed the website for and tested it with the latest versions of the following:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
If you do not use one of the above browsers, you may experience problems when viewing the site and certain aspects of self service may not work correctly.
Please note Internet Explorer is no longer supported by Microsoft.