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Data protection and privacy policy

We’re making it easier for you to find out how we handle your information

A new data privacy law is being introduced in the UK. As a result, we’re publishing a new Privacy Notice to make it easier for you to find out how we use and protect your information within Severn Trent Water. We won’t be changing the ways we use your personal information, but the new notice will provide you with additional details such as:
Your increased rights in relation to the information we hold about you

How we keep your personal information secure

The types of personal information Severn Trent collects about you, and how we collect and use it

The legal grounds for how we use your information

General notice

Severn Trent PLC and such other organisations which assist us in providing services to you, will use your information to provide and enhance our services to you.

If you need to provide us with special categories of personal data (for example, health information), you consent to our processing this data where this is necessary, for the purposes described above.

We may transfer your personal data to any country, including countries outside of the European Economic Area for any of these purposes of account administration. Where this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.

We may need to search the files of credit reference agencies who will record the search. If you abscond or fall into arrears (i) we and other credit providers, credit reference agencies and
tracing agencies may share information about you; (ii) we and other utilities, local authorities and government departments, may also share information about you and use your data to assist us or them to locate and trace and recover all arrears owing.

You have the right to ask for a copy of the information we hold about you and to correct any inaccuracies. Please read the following privacy policy carefully before continuing to use this site.


Data protection & privacy policy


Severn Trent PLC are committed to protecting your privacy and complying with the provisions of the General Data Protection Regulation (2016/679). We ask that you read this statement before providing us with any Personal Information.

We are registered under the Companies Acts (Reg. No. 02366619). Our registered office is Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ

If you have any questions, or want more details about how we use your personal information, you can ask us:

                                    FAO Data Protection Officer

                                    2 St John's Street,


                                    CV1 2LZ



Our Use of Your Personal Information

Any personal information you provide to us on this website is done so on a voluntary basis. In some circumstances we may use the information provided by you to enhance our services to you. You will be advised of any particular uses of the data at the time you provide it. This is known as a Privacy Notice. To see Severn Trent Water's privacy notice click here.

If you need to provide us with special category data (for example, health information), you consent to the processing of this information for the purposes for which you have provided it.

When might We Disclose your Personal Information to Others?

We will not disclose your personal information to third parties except in circumstances which are permitted by law.


Please note that if you communicate with Severn Trent Water electronically, including by e-mail, telephone or fax, this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes maintaining high quality standrads, crime detection and/or prevention and to ensure that our employees comply with legal obligations and our policies and procedures (including customer relations practices).



We may provide hyperlinks from this website to websites of other organisations. Please note that different Terms & Conditions and privacy policies will apply to other websites.


What are Cookies and why might We use them?

We do currently use session based cookies. This allows us to track how users move through the website, what browser they use and other relevant information. Read more about how we use cookies on our website.  

Changes to this policy

We request that you refer to the site on a regular basis to ensure that you are aware of our most recent policies (including this Privacy Policy) and Termas & Conditions and Use of the Website.  

Address for Correspondence

You have the following rights under the General Data Protection Regulation (2016/679):

(i) Right to Access your Personal Data

You have the right to make a subject access request.

All requests must be made in writing to:

SAR Officer
Severn Trent Water
2 St John's Street,

Or you can do this online:

Former employee online subject access request form
Applicants online subject access request form
Subject access request PDF form

(ii) Right to stop us causing you 'damage or distress'

Unless you have consented to us using your information, or have a contract with us, or we are acting to comply with a legal obligation or in a life or death situation, you can object to us using your personal information in a way that causes you 'substantial and unwarranted damage or distress'.

Damage means that we will use or have used your information in a way that caused you some loss or harmwhich we shouldn't have.

Distress means that we will use or have used your information in a way that caused you some upset or anguish which was more than an annoyance.

You can write to us and ask us to stop using your information in that way. We will respond within 21 days.

(iii) Right to Rectification

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

(iv) Right to Object

You can request that your personal data is not processed for specific purposes such as direct marketing.

We’re keen to promote efficient water use and we may send you offers or make you aware of products that help with this. Also, from time to time we may tell you about other offers we think may interest you.

We may do this, or we may share your information with carefully selected partners who offer services or products that we think you may be interested in. Every time we contact you
about such offers we will give you the opportunity not to hear about anymore.

If you don’t want to receive such offers at all, please let us know – you can email us  or call us on 03457 500 500.

(v) Right to be Informed

You can ask for details of how we process your personal data, as covered by this Privacy Notice.

(vi) Right of Erasure

You can request the deletion or removal of personal data where there is no reason for its continued processing. This right is also known as the “Right to be Forgotten”

(vii) Right to Restrict Processing

You can request that no further processing of the personal data we have previously collected occurs.


Please be aware that there may be circumstances when we are unable to complete your request, most likely because we could not provide you with water, waste water or billing services. If this is ever the case, we will inform you of the reason and provide details of how you can register a complaint with the Information Commissioners Office  if you believe we have got this wrong.

Contact Us

If you have any further questions about the way we manage your data you can email us or call us on 03457 500 500.



Please let us know if you are unhappy with how we have used your personal information, please contact out Data Protection Officer.

You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern.