Asset intelligence and Innovation

We must continue to evolve and improve how we take care of one of life's essentials. As well as continue to evolve as a company and

also how we take care of our customers. This led us to develop our innovation strategy.

In our Asset Intelligence & Innovation strategy document we explain: 

Our Approach

We want to solve the challenges we have today as well as find answers to some of our industry’s bigger long-term challenges. By managing risks, keeping the financials in check and prioritising sustainability, we can address some of our key operational issues and long-term strategic challenges, such as our commitment to our Triple Carbon Pledge and achieving net zero carbon emissions by 2030.

Our short-term areas of innovation focus include: 

Do you have an innovative idea and would like to collaborate with us?

We believe that collaborating with others is a vital part of innovation.

We would welcome technology providers and partners to work with us on the innovation challenges we have described. If you’ve got ideas or solutions that meet our challenges please share them with us. If it’s got promise, we could collaborate on the idea with you to make it a reality.

Collaborate with us

Our Innovation Eco-system

Our Focus Areas

Ensuring our customers have a continuous supply of brilliant high-quality water, and that we all understand the importance of, and value this precious resource.

We recognise the impact the pandemic, inflation, and the cost of energy is having on our customers. We offer a wide range of support options for our customers to help, as well as making sure that we look after vulnerable customers when operational incidents occur.  

Climate change is an existential threat to humanity. We are leading by example to reduce the impact of our operations on the climate by significantly reducing our carbon footprint. 

Ecosystems across the world are deteriorating due to the impacts of climate change. In our Great Big Nature Boost, we have made commitments to protect and improve biodiversity in our region. In addition, we want to proactively understand the substances that enter the water cycle and impact the environment without waiting for regulation to enforce their detection and removal. 

Our Knowledge Hubs

Severn Trent’s digital twin wastewater strategy

We’re pioneering new ways to optimise wastewater treatment by combining data, AI and operational expertise. Our digital twin technology creates a full virtual replica of a treatment works, allowing us to visualise processes in near real time, simulate different operating scenarios and develop optimal strategies for changing conditions.

This approach is already helping us better understand complex biological processes and reduce emissions, including early indications of significant cuts in nitrous oxide from our liquid treatment operations. By bringing together our operators, digital teams and partners, we’re building tools that make site operations smarter, more resilient and more efficient.

We see digital twins becoming a key part of the future of wastewater treatment — supporting cleaner water, lower emissions and more sustainable operations. And with funding secured to deliver 32 more digital twins over the next five years, we’re scaling this capability across our region.