Let's cut straight to it
Taking care of ‘one of life’s essentials’ – it’s our purpose and we want you to be part of it. Supplying wholesome drinking water, treating wastewater and recycling this back to the environment responsibly is no mean feat. We serve around 8 million people across the Midlands and Wales and unlike other businesses, our delivery is non-negotiable. It’s a matter of life.
Many of our employees are also our customers, so we truly take pride in what we do! Employing people from across our communities and beyond, Severn Trent is an exciting and inclusive place to work – a place where you can be curious, can be ‘Wonderfully You’ and where you can truly make an impact to our environment, now and for future generations.
Let's tell you more
Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Services Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. Entering an apprenticeship scheme with us involves working towards the role of a fully-fledged professional, earning a salary, whilst also being able to maintain a sense of academic achievement. At Severn Trent we provide the perfect mix between hands-on experience and a formal qualification, enabling our apprentices to make a real lasting difference to our customers and communities, not just for now, but far into the future.
You’ll be supported every step of the way, by your line manager and mentor.
In this exciting role, you and your team will be customer facing and responsible for collecting samples from customer’s properties for analysis at our laboratories. You will learn about quality control including equipment calibration and proficiency testing and will also be responsible for maintenance checks.
Your focus in this role will be to provide a high-quality service to customers. Your actions will influence the customer experience and their satisfaction with Severn Trent. Whilst making sure you provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. You will also be sampling at service reservoirs, and water treatment works each day.
How the programme will work
| Apprenticeship Standard | |
| Programme duration | 12 months excluding EPA |
| Programme level | Level 2 |
| Location |
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| Starting salary | £17,194 |
| Training Provider | INTEC / F2F |
Entry Criteria
This apprenticeship standard is Level 2 (equivalent to GCSE A-C or Grades 4-9). If you don't already have GCSEs in English and maths, you will need to take functional skills as part of the apprenticeship, which is an alternative to GCSEs and achieve a Level 1 while continuing to work to a Level 2. This will need to be achieved prior to completion of your apprenticeship.
Age requirement: Due to the nature of this role individuals must be 18+ when starting this apprenticeship
What you will learn
What we're looking for
We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.
We’d love you to be someone with…
How we'll reward and care for you in return
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:
As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.
Let's Go
Register your interest to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
Please note, we don’t require a CV or cover letter to complete your application, the system will ask you for this, but you can just upload a blank document.
To find out more about working with us, search #LifeatSevernTrent on social media.
Diversity and Inclusion
At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve.
We’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments.
Find out more about our commitments to Diversity and Inclusion at Severn Trent.