Help and Contact

Coronavirus (COVID-19) response

We wanted to let you know what steps we’re taking to help protect all of our customers from the potential spread of coronavirus while also making sure our essential services continue as normal.

Here at Severn Trent we understand this is a really difficult time for everyone but we have plans for this sort of situation and we’re putting them into practice.

That means we’re adapting the way we do things as we follow the latest government advice on COVID-19.

We’re now working to reduce the possibility of our teams coming into contact with you should they need to get into your home or business to carry out work on your behalf.

Before we visit, we’ll agree a plan to carry out those tasks in a way that keeps everyone as safe as possible and, if you’re not comfortable with how we want to do things, we’ll be more than happy to postpone the visit.

We’ll also be making sure there’s no risk for either of us by making sure our teams have taken all precautions to prevent the spread of the virus, and by asking you some simple questions about recent travel and whether you’re showing any symptoms.

Our priority is to make sure everyone’s as safe as they can be while ensuring we keep our services running for all of our customers.

To that end, if you’re vulnerable in any way, whether you live with a disability, have mobility issues, or a chronic illness or a medical condition, then we’d encourage you to join our Priority Service Register. That means that, if you experience an issue with your water, we’ll give you all the support you need.

Thank you for your time.

For government advice visit