A great job can become a wonderful career

Customer Advisors at Severn Trent - take your next step


Want to be the voice of Severn Trent? As a Customer Advisor you’ll be helping the public make the most of our wonderful water.

Whether that’s helping families stay connected or supporting our customers to use water wisely, we do more because we care. And you’ll be there – right at the centre of everything.

You don’t need to be a water expert or have customer service experience. We’ll help you with that.

If you like to help people, solve problems and are keen to learn, we want to hear from you today.

What’s in it for me?


There’s something for everyone, including:

Sounds wonderful! What next?

You at Severn Trent

We think this is a great place to work, and a wonderful place to make a career. But don’t take our word for it – what do some of our people have to say?

Mat, Alissa and Zoë joined us as Customer Advisors – a great job that turned into a wonderful career for each of them.

"I love speaking to customers and being able to help people. Being a Customer Advisor was the perfect place to start my exciting career at Severn Trent."
Mat - Customer Journey Specialist
"I started aged 18 as a Customer Advisor. They’re a critical part of the Severn Trent family, and this is where I built the foundations for my 16-year career."
Alissa - Customer Contact Training Strategy Lead
"It’s a great foot in the door to Severn Trent and the many opportunities that come with being part of a large and diverse business."
Zoë - Graduate Project Manager

Want to be the next Mat, Alissa or Zoë? Apply today!

Awards and accreditations