How we can help
Providing extra supporting for our most vulnerable customers.
How we support our customers
We have a range of products and services across our customers' journey with us to meet their individual needs.
For our bill payers
*If you’re in receipt of one of the following benefits, we’ll cap your bills to the average measured bill for the year:
You can also tailor our website to your needs through the Accessibility tab.
For our communities
For homes with a water meter
Other services for customers - water and waste
Every customer is important to us
We are committed to helping you when you need it. Our plans and commitments have been shared with Ofwat and CCW.
You can read our detailed plans for the next 5 years and what we’re committed to, or you can read our customer summary publication by clicking below.