About us

Our plans

Taking care of one of life’s essentials

Serving our wonderful customers and communities

Our purpose is to serve our customers and communities. This drove our vision to be the most trusted water company by 2020 and every year thereafter.


Putting our wonderful customers right at the centre of our plans

We place our customers at the heart of what we do.


Ofwat's final determinations and how we're carrying out our plans

Ofwat made their final decisons on our plans for Severn Trent and Hafren Dyfrdwy in 2019. You can check Ofwat's final determinations and related documents on the Ofwat website.

You can read the key documents about how we will carry out our plans in the Severn Trent Regulatory Library, and in Hafren Dyfrdwy's Regulatory Library.

Investor summaries

If you're an investor and you'd like to know more about our plans in details, you can download and view the investor summary of the PR19 business plan, and the investor summary about Ofwat's decision to fast-track our Severn Trent business plan.

water forum logo

The Water Forum is an independent, expert panel that challenges

Severn Trent to listen and respond better to customers.

one woman washing the dishes, one woman hanging out the washing

We have provided constructive challenge to Severn Trent in the development of the 2020 to 2025 business plan.

We act in customers' best interests by challenging Severn Trent to consult their customers about important topics, from affordability to the environment, and gain their honest views. We then ensure their opinions and key customer issues are fully understood and reflected in Severn Trent's business plan.

Our role

listen and respond

An introduction to the Water Forum

Customers said... Severn Trent acted

In previous years, the Water Forum has encouraged dialogue between customers and Severn Trent, resulting in real progress.

Here are a few examples of what we helped Severn Trent achieve as they planned for 2015-20.

Experts with different perspectives

The Water Forum has an independent Chair. There are 11 other Forum members who have either a statutory remit, a key interest in the water industry, or provide specialist knowledge to support and challenge the delivery of Severn Trent's current plan, and the development of its next business plan (2020-25).

The Water Forum's terms of reference set out the group's purpose and vision. You can download the Water Forum's terms of reference in PDF format.

Water Resources Management Plan

Explaining our Water Resources Management Plan.


A statutory requirement


It is a statutory requirement that every five years water companies produce and publish a Water Resources Management Plan (WRMP).

The WRMP should demonstrate that we have long-term plans in place to accommodate the impacts of population growth, drought, our environmental obligations and climate change uncertainty in order to balance supply and demand.

It consists of several elements.

How the plan is made

On our journey to the final plan we follow the statutory timetable set out by Defra and the Environment Agency, we hold regular consultations with our
customers and stakeholders to identify potential solutions, and we consider the environmental impacts alongside affordability.


Future challenges

Our Water Resources Management Plan must demonstrate

  • Resilience to a range of risks – e.g. drought, loss of supplies.
  • Flexibility and adaptability – the plan must be robust to changes to supply and demand forecasts in the future.
  • Approach to climate change – drier summers and wetter winters make it harder to meet peak demand.
  • Sustainable abstraction options – which don’t deplete our natural resources or have a negative effect on biodiversity and our local river environment.
  • Planned proactive work – proactive maintenance of our network to reduce amount of water wasted by leakage and optimise the use of our sources.


Water Resource Management Plan 2019

We published our final Water Resources Management Plan in August 2019.

In February 2018 we published our draft WRMP for stakeholder consultation and we were pleased to receive comments from 22 different stakeholders. 

We reviewed each of these comments and, where appropriate, we used the feedback to update and improve our plan.

In September 2018 we published a summary of the stakeholder feedback and we described the resulting changes to our plan.

We also confirmed that the changes we made did not materially alter the recommendations made in our draft WRMP, as laid out in our Statement of Response.

In July 2019 we received approval from the Secretary of State that we should publish our final Water Resources Management Plan.


Market information

We provide Water Resources Market information to enable third parties to identify where we may need additional water resources and to test how their proposals compare to our own supply options.

This map shows where our fifteen water resource zones (WRZ) are located.


You can download a spreadsheet containing key market information and data on our water resources position for each zone, and a Shapefile that can be used in Geographic Information Systems to depict our water resource zone boundaries.


Water resource marketing information

Water resource zones Market information tables WRZ maps
Bishops Castle
Excel spreadsheet Shapefile
Chester Excel spreadsheet Shapefile
Forest and Stroud Excel spreadsheet Shapefile
Kinsall Excel spreadsheet Shapefile
Mardy Excel spreadsheet Shapefile
Newark Excel spreadsheet Shapefile
North Staffs
Excel spreadsheet Shapefile
Nottinghamshire Excel spreadsheet Shapefile
Rutland Excel spreadsheet Shapefile
Ruyton Excel spreadsheet Shapefile
Shelton Excel spreadsheet Shapefile
Staffordshire Excel spreadsheet Shapefile
Strategic Grid Excel spreadsheet Shapefile
Whitchurch and Wem Excel spreadsheet Shapefile
Wolverhampton Excel spreadsheet Shapefile


If you would like clarification of any of the information contained in the spreadsheets, please get in touch with the team by emailing futureconsultation@severntrent.co.uk or check our trading and procurement code.


Bid assessment framework


The purpose of this Bid Assessment Framework is to support the market for water resources, demand management and leakage services.

It provides guidance and a template to enable you to submit proposals to help us maintain our water supply balance.

This process is designed to ensure transparency and fairness throughout the tendering process and builds on existing processes and our obligations for water resource planning, procurement law and competition obligations.


The BAF was introduced to encourage competitive bidding market for water resources, demand management and leakage so that we will adopt the best value options regardless of their origin.

This way we will ensure our customers have the lowest possible bills.

We’re happy to receive proposals from all organisations.

All these proposals will be subject to a straightforward and transparent pre-qualification evaluation. 

We run an annual cycle to generate bids but we are more than happy to accept ad-hoc or speculative submissions at any time.

We will ensure confidentiality in two ways.

  1. We are happy to enter into a non-disclosure agreement.
  2. We have a separate team that will assess your proposal. Those developing water resource schemes, demand management and leakage services will not have access to your ideas or intellectual property.

Get in touch with us if you have any questions or feedback


If you have queries on any part of the process, or want to discuss technical aspects of your proposal, please get in touch by emailing our team at BAFProcurement@severntrent.co.uk


Drought plan

Droughts are naturally occurring events that occur when there is below average rainfall for prolonged periods of time. We need plans to manage our system when  droughts happen.


Maintaining our service


The Drought Plan Directions 2020 now require water undertakers to submit a draft drought plan to Defra by the 1st of April 2021. We submitted a revised Drought Plan in 2019 (2019-2024) following on from the hot/dry weather event to include our learnings. As directed by Defra, we will not be continuing this process.

We will be submitting a new Draft Drought Plan next year, and in accordance with the Drought Plan Regulations 2005 we will be pre-consulting stakeholders for this plan. 

If you have any comments you would like to communicate to us for the Draft Drought Plan 2021, please forward them by email to futureconsultation@severntrent.co.uk by the 14th of August for consideration.

The Water Act (2003) made it a statutory requirement for water companies to produce and maintain a Drought Plan. We update these plans every five years.

Our Drought Plan sets out how we will manage our resources and supply system in dry years, to maintain our service to our customers.  


Defra gave us permission to publicly consult on this draft plan on 16 May 2018.


We have published a non-technical summary of the plan and a Statement of Response to feedback from stakeholders.

We also undertook a Strategic Environmental Assessment (SEA), a Water Framework Directive assessment and a Habitats Regulation Assessment (HRA) of our draft 2019 to 2024 Drought Plan to take environmental impacts into account.

In accordance with our new Draft Drought Plan due to be submitted by 1st April 2021, we will also be updating these environmental impact reports. The draft Strategic Environmental Assessment (SEA) 2021 is now available for consultation from the 1st of February 2021 until the 8th March 2021.

To submit feedback on our draft SEA 2021 or to request copies of our current Water Framework Directive and Habitats Regulation Assessment reports, contact the team by emailing futureconsultation@severntrent.co.uk. 


Green Recovery

We want to share with you our Green Recovery initiatives which sets out our plans to enhance our regions environment and better serve our customers and communities. 

Life beyond the pandemic

In July, the government along with our regulators penned a letter to water companies inviting the water sector to play their part in the country’s Green Recovery from the Covid-19 pandemic. As a socially purposeful company, we were keen to get involved and recognised the role we can play in helping to meet the economic and social challenges that our country faces – so we started talking to our customers and got working on plans right away. 

Our package proposes initiatives worth over £730m of investment that will deliver long-term, sustainable benefits for current and future generations in our region. This includes improving the environment, creating over 3,000 jobs, enhancing our regions skills and ultimately, saving our customers money in the long term.

Our proposals tackle long-term issues that we know are important to our customers, such as developing net-zero carbon water resources, delivering a step-change improvement in river water quality, making our towns more resilient to flooding, and removing lead from customers’ supply pipes.