James Jesic BEng (Hons), PhD,
Managing Director, Customer Operations
Membership: Executive Committee
Career and responsibilities:
James brings a wealth of operational, strategic and environmental expertise to the Executive Committee. James is a chartered engineer, with a PhD in Chemical Engineering, and he also attended Harvard Business School. He has over 16 years’ regulated business experience, gained in a number of senior leadership roles spanning the water sector. Throughout his career, James has delivered industry-leading customer service, environmental performance and operational transformation. James was
appointed as Managing Director of Customer Operations in 2020 having held the
position of Director of Production since 2017. He has responsibility for the operation of the Group’s multi-billion pound asset base, the production and supply of drinking water and provision of waste water services to Severn Trent’s 4.5 million customers and the Group’s Bioresources business.
James was appointed to the Hafren Dyfrdwy Cyfyngedig Board in July 2020, taking on the
role of Managing Director.