Shareholder resources

Unsolicited mail and calls
Increasingly our shareholders are receiving unsolicited mail and calls from overseas ‘brokers’. To address this problem, we’ve put together this help page.

Unsolicited mail and calls

Severn Trent endeavours to keep in contact with all our shareholders and return unclaimed funds where possible. To that end, Severn Trent has engaged ProSearch, a specialist firm who work on our behalf to reunite unclaimed assets with their owners. If you have received correspondence from ProSearch and you are not sure whether you still hold shares in Severn Trent or if you are aware that you are a current shareholder but we may no longer have your contact details, to ensure your dividends or shares are not forfeited, check with the Severn Trent Registrar, Equiniti, to confirm that your details are up to date.

Please contact the Severn Trent Registrar, Equiniti, for further assistance:

Equiniti Limited
Aspect House
Spencer Road
West Sussex, BN99 6DA
United Kingdom

Telephone Helpline: 0371 384 2967 (or +44 121 415 7044 from outside the UK)

Unsolicited Investment Calls

In recent years, many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters.

These are typically from overseas based ‘brokers’ who target UK shareholders, offering to sell them what often turn out to be worthless or high risk shares in US or UK investments. These operations are commonly known as ‘boiler rooms’. These ‘brokers’ can be very persistent and extremely persuasive.

Severn Trent has been made aware of approaches being made to shareholders by companies in the US offering to buy your shares. Severn Trent has no knowledge of these companies and shareholders are advised to treat calls with caution and to note the information below.

Share fraud includes scams where investors are called out of the blue and offered shares that often turn out to be worthless or non-existent, or an inflated price for shares they own. These calls come from fraudsters operating in ‘boiler rooms’ that are mostly based abroad.

If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:

  • Get the name of the person and organisation contacting you.
  • Check the Financial Services Register (the Register) at to ensure they are authorised.
  • Use the details on the Register to contact the firm.
  • Call the Financial Conduct Authority (FCA) Consumer Helpline on 0800 111 6768 if there are no contact details on the Register or you are told they are out of date.
  • Search the FCA list of unauthorised firms and individuals to avoid doing business with.
  • Remember, if it sounds too good to be true, it probably is.

If you use an unauthorised firm to buy or sell shares or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong.

If you are approached about a share scam you should tell the FCA using the share fraud reporting form at, where you can find out about the latest investment scams. You can also call the Consumer Helpline on 0800 111 6768.

You should contact Action Fraud on 0300 123 2040 if you have already paid money to share fraudsters.

Details of any share dealing facilities that the company endorses will be included in company mailings.

Unsolicited Mail

Because the Company is obliged by law to make its share register available for inspection, some shareholders may receive unsolicited mail.

If you wish to limit the amount of unsolicited mail you receive, you can register on-line at or call the MPS Registration line on 0845 703 4599.

Alternatively please contact:

The Mailing Preference Service (MPS)
DMA House
70 Margaret Street

The Mailing Preference Service is an independent organisation which offers a free service to the public. Registering with them will help stop most unsolicited consumer advertising.

Similar services exist to restrict unsolicited telephone calls, faxes and emails. You can obtain details of these other preference services from the Direct Marketing Association's website at or by calling their helpline on 0845 703 4599.