Responsibility

We are inspired to create an awesome company

Our people are essential to achieving success. We aim to create an awesome place to work for our employees in part by looking after their health, safety and wellbeing and encouraging diversity and inclusiveness. 

Read our human resources policy for more information.

Our vision for health, safety and wellbeing is that – ‘no one gets hurt or is made unwell by what we do’. We are working with the business to develop a road map to Goal Zero to set out exactly what we need to do to achieve our vision between now and 2017. A major focus this year has been on compliance with our health, safety and wellbeing (‘HSW’) standards and developing action plans to drive further improvements. This activity is complemented by regular ‘Thinking Out Loud’ campaigns, where our people submit their ideas on how to encourage everyone to follow our HSW standards, every time and every day. We also seek to ensure that members of the public are not injured as a result of our work. The ‘Love Our Network’ app was launched as a trial in January 2015, facilitating easy reporting of network issues and therefore protecting our communities from slips, trips and falls.

Read our health and safety policy for more information.

This year we launched our first ever Wellbeing Programme, focusing our efforts on mental health. The programme has received really positive engagement and we have seen a steady decline in absence due to mental health.

As a customer focused organisation, we need our workforce to reflect the customers and communities we serve to ensure we understand and can respond to their needs. We have prioritised three key areas: women in operational leadership positions, women and BAME (Black, Asian and Minority Ethnic) people in engineering positions and BAME people in technical operator positions. This year we have worked to ensure that our workplace is not only diverse but that it also inclusive and our colleagues feel that they can be themselves at work, for example recognising major faith days. We continue to work with Business Disability Forum to support disability at work. Our approach to diversity and inclusion has seen a steady development in recent years, as evidenced with a silver classification from Business in the Community ‘BITC’ following its 2015 diversity survey.