Our ambitions and values

In order to achieve our vision of being the most trusted water company by 2020, we will demonstrate environmental leadership wherever we operate. The nature of what we do means that we have an important role to play in protecting and sustaining water as a natural resource and the environment as a whole. We take water from rivers and aquifers, transport it over large distances to our customers, and return treated waste water to rivers in our region.

In the future, our ability to achieve this will be challenged by matters such as maintaining the resilience of our supplies, ensuring we continue to source water sustainably, meeting tightening environmental standards, coping with extreme weather and meeting the demand from the additional 1.6 million people expected to be living in our region over the next 25 years.  We are committed to meeting these challenges, which form the basis of our two ambitions, and will help us to achieve our vision and purpose.


Through our company values we will deliver commitments expected of a leading, socially responsible Company. We also expect our suppliers to support our values.