I can barely believe that it is almost a year since we submitted our initial PR19 Business Plan to Ofwat and then spent time with you all for our Capital Markets Day to bring it all to life. We were in the midst of a pretty tricky summer dealing with sustained hot weather and increased water demand all whilst allowing a film crew to get full access to our people for the making of ‘ITV’s Sewer Men’ (more on that later).
Fast forward a year and as I prepare to head off on my holidays we’re in a good place. Calm even! (I can do calm, contrary to popular belief). Both our SVT and HD plans have stood up regulators and we are now in the final stretch before the final determination in December. The investment made in the past 12 months on our network has given us additional resilience so we can confidently say there will be no hose-pipe ban or restriction on use for customers for the 24th consecutive year. Our documentary, Sewer Men, aired in the last two weeks on ITV, creating great awareness for what our people do and capturing the attention of millions of people to educate them on sewer misuse.
But don’t mistake a calm approach for lack of activity! The business is buzzing with planning for the next AMP and making sure we can brilliantly execute on our customer commitments. We can’t wait to get cracking.
I hope you have a wonderful summer and look forward to seeing you all in the coming months.
Chief Executive Officer