Undergraduate - Visitor Experience Team Ranger
Our Visitor Experience Team are based out of our 6 largest visitor sites, and are responsible for the maintenance of all Visitor Sites, including satellite sites and our heritage sites, across the Severn Trent and Hafren Dyfrdwy region.
Locations: Draycote (Warwickshire), Carsington Water (Derbyshire), Staunton Harold/Foremark (Leicestershire)
Start date: Summer 2021
Programme Duration: 12 months
The Visitor Experience team are the first point of contact for our four million annual visitors and are responsible for delivering high quality conservation, access, recreation and education. The team are also targeted to maximise income opportunities, with the aim of achieving cost neutrality at all of the visitor sites.
This role is an excellent opportunity for any environmental, or countryside management undergraduate, to gain valuable in-depth experience and training at one of Severn Trent’s busy and beautiful Visitor Sites. As the public face of Severn Trent Water, good communication and people skills are essential at all times. During the placement you will develop first class customer service skills, and will look to protect and enhance the company’s brand and image through the quality of service offered. This will be through the maintenance of high standards of our facilities, and regular liaison with key external contacts, such as wildlife trusts, local authorities and the local community.
What you'll be doing
To be the public face of ST and be able to demonstrate first class customer service at all times.
Protect and enhance the Company’s brand and image through the quality of service offered; maintaining the high standards of our facilities; developing and managing key external contacts, such as wildlife trusts, local authorities and the local community.
Assisting the Site Supervisors by carrying out day-to-day liaison with our on-site tenants and their staff, including sailing, fishing, watersports and cycling, ensuring conflict resolution e.g. between recreation and conservation interests, and safe operations on site.
General site tasks include, but are not limited to: undertaking and correctly recording all H&S checks/ maintenance records; accident reporting and investigation; carrying out security and maintenance checks on all assets including, but not limited to, buildings, site furniture, path networks, all machinery and equipment; car park and event management.
Practical conservation management on land including Sites of Special Scientific Interest, National Nature Reserves and Local Nature Reserves Guiding and supervising volunteers.
During the winter the role will be expected to deliver project work which will contribute towards a wider conservation, recreation, education or commercial objective.
Rangers work on a rota system which will include working regular weekends and Bank Holidays.
The starting salary for this programme is £17,685.
Where we'll take you
These placements offer an opportunity to establish lasting, emotional connections between rich, vibrant and spectacular areas of natural beauty and the people that live around them. If you've got experience in conservation and visitor management, knowledge of countryside recreation activities, and have a flexible approach to the timing and nature of your work, then we'll look forward to hearing from you.
If you enjoy your experience with us, and you’re completing your final year of study – or have already obtained your Undergraduate degree – you’ll also be eligible to apply for our Graduate Programmes.
The skills applicants need
To help us achieve our vision, we want people who are willing to learn and able to work with people from across our business.
For these placements, you’ll need to:
- Be currently undertaking a Countryside, Geography, Environmental or Conservation Management qualification
- Have a Full, current valid driving licence for the UK and be willing to travel to different locations
- Have some customer service experience e.g retail or hospitality
- Experience in countryside, conservation and visitor management; this can include volunteer work
- General knowledge of Health and Safety requirements and issues
- Flexible approach to the location, timing and nature of the work
- Ability to remain calm under pressure and deal with difficult situations
Wonderful for all
We’re building an inclusive company that reflects the communities we serve. Together we’ve created a culture that encourages all of our people to approach every single day as an opportunity to do something better.
Our most ambitious goals depend on forward-thinking ideas, no matter who they come from. As employers, we welcome and celebrate people from all walks of life and want people to feel like they can bring their true self to work.