Undergraduate -12 Month Placement - Visitor Experience Team
These placements will show you how we do it. Working in the Visitor Experience Team you will become a skilled Ranger, working closely with the environment, caring for the wildlife and communities that surround our sites and leaving a lasting legacy – changing lives in the process.
Location:East and West Midlands - One of three locations: Carsington, Draycote, or Staunton Harold (covering Foremark)
Duration: Twelve Months - Starting Summer 2019
The role will be a 12 month placement with a start date of the early summer 2019, where you will work as part of the Visitor Experience team.The team are the first point of contact for our four million annual visitors and are responsible for delivering high quality conservation, access, recreation and education. The team are also targeted to maximise income opportunities, with the aim of achieving cost neutrality at all of the visitor sites.
- To be the public face of ST and be able to demonstrate first class customer service at all times.
- Protect and enhance the Company’s brand and image through the quality of service offered; maintaining the high standards of our facilities;
developing and managing key external contacts, such as wildlife trusts, local authorities and the local community.
- Assisting the Site Supervisors by carrying out day-to-day liaison with our on-site tenants and their staff, including sailing, fishing, watersports and cycling,ensuring conflict resolution e.g. between recreation and conservation interests, and safe operations on site.
- General site tasks include, but are not limited to: undertaking and correctly recording all H&S checks/ maintenance records; accident reporting and investigation; carrying out security and maintenance checks on all assets including, but not limited to, buildings, site furniture, path networks, all machinery and equipment; car park and event management.
- Practical conservation management on land including Sites of Special Scientific Interest, National Nature Reserves and Local Nature Reserves Guiding and supervising volunteers
- During the winter the role will be expected to deliver project work which will contribute towards a wider conservation,recreation, education or commercial objective.
- Rangers work on a rota system which will include working regular weekends and Bank Holidays.
These placements offer an opportunity to establish lasting, emotional connections between rich, vibrant and spectacular areas of natural beauty and the people that live around them. If you've got experience in conservation and visitor management, knowledge of countryside recreation activities, and have a flexible approach to the timing and nature of your work, the we'll look forward to hearing from you.
If you enjoy your experience with us, and you’re completing your final year of study – or have already obtained your Undergraduate degree – you’ll also be eligible to apply for our Graduate Programmes.
To help us achieve our vision, we want people who are willing to learn and able to work with people from across our business. For these placements, you’ll need to:
- Be currently undertaking a Countryside, Visitor and Conservation Management qualification.
- Have a Full, current valid driving licence for the UK and be willing to travel to different locations.
- Have some customer service experience e.e retail or hospitality
- Experience in countryside, conservation and visitor management; this can include volunteer work.
- Detailed working knowledge of Health and Safety requirements and issues.
- Flexible approach to the location, timing and nature of the work.
- Ability to remain calm under pressure and deal with difficult situations.