About us

Who we are
Severn Trent Water is committed to delivering long-term sustainability, fair pricing and high standards to millions of customers across England and Wales.

Severn Trent Water

Key strengths
  • We are committed to long term sustainability, keeping in balance the needs of our customers, the environment and our investors

  • Our high standards and efficiencies keep costs low and generate progressive, sustainable returns for our shareholders and good value for money for our customers

  • Our bills for water and sewerage combined are the lowest on average in England and Wales

  • We have one of the lowest average capita water consumption rates in the UK

  • We continually work to improve our performance and deliver cost and operational efficiencies against performance commitments, each of which is aligned to our long-term strategy

  • We have a clear business plan and a strong management team
Where we operate

Our region stretches across the heart of the UK, from the Bristol Channel to the Humber, and from Shropshire to the East Midlands

 

The industry

The water industry in England and Wales invests more than £3 billion a year and employs over 27,000 people. There are currently 10 water and sewerage companies in England and Wales. Our sector is facing significant long-term challenges. The privatisation of the industry in 1989 led to improvements in services to customers, better quality drinking water and higher environmental standards. Our proposals for changes in the industry are helping us to play a role in shaping the debate about its future.  

 

Our business

Severn Trent Water is a regulated business.  We work within five year planning cycles, with the prices we charge our customers set at the beginning of each cycle by our economic regulator, Ofwat. These five year cycles are known as Asset Management Plan (AMP) periods.   

How we measure success

Water companies are required to publish performance against a set of indicators.  These indicators provide Ofwat with an overall picture of company performance against the commitments made as part of the AMP6 price review. 

As well as being regulated by Ofwat, our performance is monitored by:

We also work with the Government (including the Department for Environment, Food and Rural Affairs (DEFRA) and the Welsh Government) and other agencies, such as the Consumer Council for Water, Natural England and the Countryside Council for Wales to make sure we meet the highest customer service and environmental standards, while offering customers the lowest prices.

Visit our consumer site