About us

someone filling up a glass of water from the tap
Our strategic framework
Discover how our purpose, vision and strategy will transform service, drive growth and shape the future of the water industry for the benefit of all.
Our purpose

To serve our communities and build a lasting water legacy.

Our vision

By 2020 to be the most trusted water company: delivering an outstanding customer experience, the best value service and environmental leadership.

Our strategy

Severn Trent are transforming service today, driving growth, and shaping our industry for tomorrow - for the mutual benefit for our customers, communities and investors.