Director of Customer Operations

Membership: Executive Committee

Appointed: Director of Customer Operations in 2023

Career and Responsibilities:

Steph joined Severn Trent in 2018, bringing with her extensive operations management and regulated business experience having worked in various roles of increasing responsibility in the Telecoms sector, including at BT and Openreach.  Until her appointment as Director of Customer Operations, Steph led the Water Networks and Water Treatment teams, overseeing the treatment and distribution of 1.9 billion litres of water every day.  She played a key role in delivering challenging customer and leakage targets, whilst also driving efficiency and implementing successful transformation programmes across the operational teams. 

In her current role, Steph has responsibility for the operation of the Group’s multi-billion pound asset base, the production and supply of drinking water and provision of wastewater services to Severn Trent’s 4.5 million customers and the Group’s Bioresources business.  She has a real passion for helping people deliver a brilliant performance and is a strong advocate for women in STEM and operational roles.