Your water. Your choices.
Our consultation process
We carried out a major consultation about the future of your water and waste water services.
In our most recent consultation named 'Your water. Your choices.' we set out 10 long-term objectives to meet our customers' and stakeholders' expectations.
We asked for your views on how far we should progress towards our objectives over the current AMP (2015-20). This was a critical question as it affected service and charges.
The formal consultation is available as a PDF here.
To support our written consultation we held a series of roundtables for our stakeholders to discuss some of the issues in Your water. Your Choices.
You can view a record of the discussions (produced by the consultants who facilitated the roundtables) below: