Our 2020 plan
Following 18 months of consultation with over 15,000 customers and stakeholders, we have submitted our business plans to our regulator, Ofwat.
Our plan, driven by and for our customers, promises better value, better services and a healthier environment. It has been built around a ‘golden thread’ of four key themes:
Value for money
Severn Trent Water already has the lowest average household bills in England and Wales for water and waste water services combined, but prices in the new regulatory period, 2015-2020, will be limited to an equivalent of 1.2% below inflation a year, with a ‘price freeze’ in 2015 and then below inflation rises for the remaining four years.
Fair and balanced
Secondly, our plan is fair and balanced, taking into account the interests of all of our stakeholders and customers. Over the last five years we have shared the benefits of out-performance with our customers by investing £150 million extra to improve services.
Robust and reliable
Our plan is based on what our customers have told us through the largest consultation and engagement exercise we have ever undertaken.
Doing the right thing for the long term
We are planning to invest to deliver long term benefits to our customers and the environment. Our approach reflects our Changing Course publications that have promoted a sustainable future for the water industry.